Support · Service & care
Keep your kitchen
running.
Speak with the Keystonne team about service, maintenance, warranty, spares and installation documents. Existing account holders can sign in to view their installed kitchens and profile.
KEYSTONNE / ENGINEERED AS ONEWhen you contact us
- Equipment model and serial number
- Installation location
- A description of the issue
- Your preferred contact number
- Photos, if available
Operator portal
Sign in to
your Keystonne account.
Use your email and password to access your account, profile and installed-kitchen information. For service requests, spares and warranty enquiries, contact our team directly.
Existing account
Continue to the secure sign-in page. If your account is not available yet, our team can help.
Continue to portal →First time? Request portal access
How we can help
Support for every stage.
Choose a topic to contact the team. Service requests are handled directly while online ticketing is being prepared.
FAQ
Most asked,
most answered.
What's covered under warranty?+
Two-year parts and labour on all fabrication, electrical, gas, plumbing and refrigeration systems. Compressors carry a three-year limited warranty.
How do I connect equipment to Keystonne Mind?+
Contact our team with the equipment model and serial number to discuss compatibility and the connection options available for your installation.
Where can I download catalogues and drawings?+
Catalogues and datasheets are available on request. Use the Catalogues page or contact our team with the equipment model and the drawing or specification you need.
How fast is typical service response?+
Metro locations: same-day engineer dispatch. Tier-2 cities: 24 hours. For critical breakdowns on AMC contracts we guarantee 4-hour response.
Can I escalate an unresolved ticket?+
Contact our team with the equipment serial number and details of the earlier conversation so the service team can review the unresolved issue.
24 × 7 critical line
A kitchen down tonight? Call the critical line.
For AMC customers with a full line-stop, skip the portal and dial direct. We will have an engineer on the road within the hour.